If you have waited longer than expected for an order to arrive, you can get in touch with us at support@kite.ly. We’ll be able to look into it for you and see if there’s an issue.

  • Do also check with your local post office and/or your neighbours, as often this is where 'lost' orders seem to end up!
  • At peak times (like around Christmas and other holidays), please do allow a little longer for your order to arrive. The postman needs a holiday too :)
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