If an order has been Processing for longer than a day, there might be a problem. Get in touch with our support team and we'll look into what the issue could be.

The usual suspects are:

  • Connectivity issues. If Shopify goes down around the time the order was placed, it may not be transmitted to us correctly.
  • Billing problems - if a card charge fails, your account will be temporarily placed on hold until the payment is successful. Check your credit card information is up to date in the app (Kite > Settings > Billing > Billing Card).
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