It is possible to cancel an order before it has been shipped and not face any charges. But, you need to be quick!
Get in touch with our support team (firstname.lastname@example.org) as soon as you know you want to cancel. If it's still in the print queue we'll cancel it and refund you, no bother at all.
Please note that cancelling an order in your Shopify account will not override the status in Kite. We will not be notified of changes you make within your Shopify account and the order will still be shipped (and charged to your account) if you don't reach out.