How long should shipping take?
The estimated delivery times shown on our website and in the Kite app are there to give you an idea of how long it typically takes to deliver a product to various countries around the world.
Factors which could delay delivery times include:
- Mistyped or incorrectly formatted address
- Customs and import restrictions
- Failed delivery attempts (i.e. no one home to receive the order)
- Postal strikes
- Other adverse conditions (such as storms and natural disasters)
Occasionally, orders do get lost in the mail - more often, we find, when being shipped untracked to less common shipping destinations.
In the event that an order is not received within 30 days of ordering, we’ll be more than happy to send a replacement free of charge. Just let us know at firstname.lastname@example.org and we’ll make the arrangements on your behalf. Please note however that we cannot offer free replacements for orders not received due to an incorrect address.